Sunday, March 1, 2015

Magazine Problems...frowny face...

So here we go again... I thought everything would be simple this time around, publishing my second issue. But no...

Thank goodness a very kind reader e-mailed me this morning to tell me that she had bought a single issue in January. She went to buy the new issue today and Joomag let her have the new issue without paying. Apparently anyone who either subscribed OR bought a single issue in the past is being allowed to view the new magazine. Which means no money is coming in to me.

While I would love to gift everyone with an issue, I have invested more that $500 in publishing this one issue (not to mention many hours of work). So if I don't get some money in return, this is not a viable business. :)

I spent 45 minutes on a chat conversation with a Joomag support member. I think I finally got it across to her what the problem is. She couldn't fix it. So she's filed a support ticket with an engineering staff member to see what they can do. I'm supposed to hear back in 24 hours.

As an engineer and former computer programmer (they call them coders now), I think I could even fix the problem if given the chance! It shouldn't be difficult. But I have to go through this red tape. If they can't fix it to my satisfaction, I may be shopping for a new software option.

If you are one of the subscribers, don't worry. I won't let you miss an issue!

Thanks to all of you for your support through this!


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